Privacy policy

Last updated 9 November 2026

PrelaunchGo is run by PrelaunchGo Pte. Ltd. in Singapore. It helps creators prepare, launch and fulfil crowdfunding campaigns. This page explains what we collect, why, and how to have it removed. Our Meta (Facebook) app is registered under our related company, Scube Gift Pte Ltd. Questions: hello@prelaunchgo.com.

What we collect

• Your account: name, email, a scrambled copy of your password, and how you use the app, such as agent runs, chat questions and feedback.
• Your campaigns: product details, briefs, pages, AI drafts and the numbers you enter.
• People who visit a creator's page: emails of people who sign up, reservations, survey answers, and store orders with shipping details.
• Backers a creator uploads: names, emails, rewards, survey answers, addresses, phone numbers, ID numbers if the creator asks for them, and tracking numbers.
• Meta ad results: if you connect your Meta ad account, we read your ads, spend and results. Access is read-only, so PrelaunchGo can't change or create ads. Your Meta access is stored encrypted.
• Google Analytics results: if you connect Google Analytics, you sign in with Google and pick one Google Analytics 4 property for your campaign. With read-only access, once a day we read report totals for that property: visits, users, engagement, scroll and conversion event counts (such as sign-ups, reservations and clicks to Kickstarter), purchases and revenue, broken down by traffic source and campaign, device, country and landing page. These are totals, not information about individual visitors. PrelaunchGo can't change anything in your Google account. Your Google access is stored encrypted. See How we use Google user data.
• Books (your accounts), only if you turn it on: you share one Google Drive folder with PrelaunchGo's reader as Viewer. We read the receipts, invoices, bank statements and sales exports in it, read-only. Files stay in your Drive and are not copied or kept; we keep only the figures (date, amount, supplier, category and a link to the file) and a log of which files were read and when. To read a receipt or invoice, the file is sent once to Anthropic's Claude, which doesn't use it to train its models.

Books is private to you

Bluum staff can't see your Books unless you switch on "Let the Bluum team see my books". Disconnecting deletes every figure we kept straight away. You can also remove PrelaunchGo's reader from the folder's sharing in Google Drive at any time. Books sorts and explains figures; it isn't tax or financial advice.

How we use Google user data

We use Google Analytics data only to show you your own results, calculate your Performance Advisor actions, and answer your questions about your campaign in AI PrelaunchGO. To word your advice and answer your questions, the relevant totals are sent to our AI provider, Anthropic, which processes them for us and doesn't use them to train its models. We don't sell this data, use it for advertising, or share it with anyone else, and people at Bluum only see it when they work on your campaign with you. PrelaunchGo's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Deleting it: disconnect Google Analytics on the Performance page at any time. That revokes our access at Google and deletes all Google Analytics data we stored straight away. You can also remove PrelaunchGo's access at myaccount.google.com/permissions. Daily figures are otherwise kept for 120 days.

Who decides about backer and buyer data

Creators decide who they invite, survey and sell to, and they're responsible for that data. PrelaunchGo stores it for them and only uses it to run their surveys, store and deliveries.

PrelaunchGo VIP launch alerts

Sign-up, reservation and Pledge Manager forms on PrelaunchGo can also ask whether you want VIP launch alerts from PrelaunchGo itself: early-bird deals on new products before they launch. In some countries this is a separate box you tick; in others the one box you tick names both the creator and PrelaunchGo. If you say yes, PrelaunchGo Pte. Ltd. keeps your email, your country, which product you signed up for and the exact wording you agreed to, and sends you these alerts, usually two or three a month. This list is separate from the creator's list: it stays if the creator deletes their campaign, and unsubscribing from one doesn't unsubscribe you from the other. Every alert has a one-click unsubscribe link, and you can ask us to delete your details at any time. We never sell this list or give it to creators.

How we use it

• To run the app: your pages, surveys, store, payments, emails and reports.
• To write AI drafts. What you type into a campaign is sent to Anthropic's Claude to write drafts. Backer and buyer names, emails and addresses are not sent to the AI.
• To support you and improve the app. The Bluum team can review account activity for this, except your Books (see "Books is private to you").

We don't sell personal data, and we don't use Meta data for anything except showing you your own results.

Services we use

• Vercel hosts the app, and Neon stores the database.
• Stripe handles payments. Card details go to Stripe, never to us. Money goes to the creator's own Stripe account.
• Resend sends survey, order and tracking emails.
• Anthropic writes AI drafts.
• Meta, only if you connect your ad account.
• Google, only if you connect Google Analytics (read-only).
• Google Drive, only for the folder you share for Books.

These services may store data outside Singapore.

Cookies

We use one login cookie to keep you signed in. A creator's page may also use the Meta pixel or Google Analytics if the creator turns them on, and the page says so.

How long we keep it

We keep data while your account is open. Creators can delete all backer data from the Pledge Manager at any time. Ask us and we'll delete your account and its data.

When a brand that Bluum manages connects its Instagram or Facebook Page, messages people send to that brand are kept for 60 days so the team can answer them, then deleted automatically. A draft answer may be written with AI and is always checked by a person before it is sent.

Your choices

• Ask to see, correct or delete your data by emailing hello@prelaunchgo.com.
• Unsubscribe from a creator's emails by replying to them or emailing the creator.
• Disconnect Meta or Google Analytics at any time. See Delete your data.

PrelaunchGo Pte. Ltd. (UEN 202651457R), 11 Tampines Street 92, #03-02, Singapore 528872